Give them a gift that will long be remembered, the gift of time well spent. With the gift of a Four Seasons Gift Card the recipient gets to decide how to enjoy their gift.
Q: HOW DOES MY FOUR SEASONS GIFT CARD WORK?
A: Four Seasons currently offers three different types of Gift Cards:
1. Property-specific cards/certificates – These are branded with a single hotel or resort name and can only be issued and redeemed at that specific location.
2. Worldwide Four Seasons Gift Cards – These are part of our worldwide Gift Card program and can be used at Four Seasons hotels and resorts around the globe.
3. Worldwide Four Seasons e-Gift Cards – These function in the same way as Worldwide Four Seasons Gift Cards except that they are virtual, so they are sent to the recipient via e-mail. The recipient may then print out a copy of the e-Gift Card for redemption at a Four Seasons hotel or resort or show it to hotel staff on a personal handheld device, such as a smart phone.
Q: CAN PAPER-BASED GIFT CERTIFICATES STILL BE USED?
A: Yes, all paper-based Four Seasons gift certificates still in circulation will be honored.
Q: IN WHAT DENOMINATIONS ARE GIFT CARDS SOLD?
A: Worldwide Four Seasons Gift Cards can be purchased through Buyatab, via the ‘GIFT CARD’ link on Fourseasons.com, or by clicking on ‘GIFT CARDS’ above, in any denomination ranging from $100.USD to $2,000.USD.
Worldwide Four Seasons e-Gift Cards can be purchased through the same site in any denomination ranging from 100. to 2,000. in $CAD, $USD, €EUR, and £GBP.
Worldwide Four Seasons Gift Cards can also be purchased at most Four Seasons hotels and resorts in any denomination ranging from 100. to 2,000. in one of $CAD, $USD, €EUR, and £GBP, depending on the location.
Q: WHEN WILL MY CREDIT CARD BE CHARGED?
A: For online orders, your credit card will be charged after you click "Confirm Order" on the check-out window of your completed order form. When you order in person at a Four Seasons hotel or resort, your credit card will be charged at the time of signature.
Q: HOW LONG DOES IT TAKE FOR A GIFT CARD TO BE DELIVERED?
A: Recipients will receive worldwide Four Seasons e-Gift Cards via email on the date requested by the purchaser. For Worldwide Four Seasons Gift Cards, the delivery time will depend on the delivery service you choose. Within the United States, there are two options:
- Standard Overnight (for delivery in 1-2 business days)
- FedEx Ground (for delivery in 2-4 business days)
Orders shipped outside the United States will be sent via International Economy (for delivery in 3-5 business days to most destinations).
Q: HOW DO I PURCHASE MORE THAN ONE GIFT CARD?
A: Through Buyatab, and/or at Four Seasons hotels and resorts, you can purchase up to 10 Worldwide Four Seasons Gift Cards or e-Gift Cards per order. Each order can total up to 10,000. in issuing currency.
Requests for orders in greater numbers can be submitted by clicking ‘Corporate Orders’ on the Buyatab site.
Q: CAN GIFT CARDS BE ORDERED BY TELEPHONE?
A: At this time, Worldwide Four Seasons Gift Cards and e-Gift Cards can only be ordered online through Buyatab or purchased from one of our hotels or resorts.
Q: WHAT CAN GIFT CARDS BE USED FOR?
A: Worldwide Four Seasons Gift Cards and e-Gift Cards can be used for accommodations and much more, including spa services, dining or golf, tennis and other leisure activities at any facility managed by Four Seasons. Worldwide Four Seasons Gift Cards and e-Gift Cards will not be accepted at outlets managed by a third party. Contact the Four Seasons property for more information.
Please note that services or facilities (such as golf courses and spas) at some hotels and resorts are only available to in-house guests. For in-house guests, any charge that can be applied to a hotel folio can be paid for with a Gift Card. This includes taxes and gratuities. To avoid disappointment, we suggest that guests confirm eligibility at the time of booking.
CAN THE FOUR SEASONS WORLDWIDE GIFT CARDS AND E-GIFT CARDS BE USED TO MAKE A ROOM RESERVATION?
A: No, Worldwide Four Seasons Gift Cards and e-Gift Cards cannot be used to make a room reservation. A credit card is required to reserve a room/stay.
Q: DOES THE HOLDER OF A GIFT CARD HAVE TO BE A HOTEL/RESORT GUEST TO USE THE GIFT CARD?
A: The holder can use their Worldwide Four Seasons Gift Cards and e-Gift Cards to pay for meals or services purchased at a Four Seasons hotel or resort, even if they are not currently a guest there. Please note, however, that services or facilities (such as golf courses and spas) may only be available to in-house guests, and Worldwide Four Seasons Gift Cards and e-Gift Cards will not be accepted at outlets managed by a third party. Please contact the Four Seasons property for more information.
Q: DOES THE FULL VALUE OF THE GIFT CARD HAVE TO BE REDEEMED AT ONCE?
A: Unlike a paper-based gift certificate, the Worldwide Four Seasons Gift Card and e-Gift Cards are designed to carry a balance. The amount of any redemption will be subtracted, and the remaining balance will be available on the card for future use.
Q: DO GIFT CARDS HAVE AN EXPIRY DATE?
A: Worldwide Four Seasons Gift Cards and e-Gift Cards do not expire.
Q: CAN GIFT CARDS BE REDEEMED FOR CASH?
A: Worldwide Four Seasons Gift Cards and e-Gift Cards cannot be redeemed for cash and should be used as payment at a Four Seasons hotel or resort.
Q: HOW DO I PROTECT MY GIFT CARD BALANCE?
A: The best way to protect the balance on your Worldwide Four Seasons Gift Cards and e-Gift Cards is to register them. You will be asked to enter your e-mail address, create a password and enter your gift card number. The process will take less than five minutes. We recommend you register your card as soon as you receive it. Please click ‘MY ACCOUNT’ above and select ‘Register Account’ from the dropdown menu.
Q: HOW DOES “BALANCE PROTECTION” WORK?
A: By registering your Worldwide Four Seasons Gift Card and e-Gift Cards, you can protect card balances from the moment cards are reported lost or stolen. As soon as your loss report is made, your balance will be frozen and transferred to a new card, which will be sent to you by courier at no cost.
Q: CAN YOU REPLACE MY WORLDWIDE FOUR SEASONS GIFT CARD IF IT IS NOT REGISTERED?
A: You must register your Worldwide Four Seasons Gift Card to protect its balance. Please register your card now by clicking ‘MY ACCOUNT’ above and selecting ‘Register Account’ from the dropdown menu.
Q: WHAT SHOULD I DO IF MY GIFT CARD IS LOST OR STOLEN?
A: Simply visit this website and click ‘MY ACCOUNT’ above. You will need to enter your e-mail address and the password you created when you registered your card. Then select “Report card loss or theft”. Follow a few easy steps and the remaining balance on your Worldwide Four Seasons Gift Cards(s) will be frozen and transferred to a replacement. The value stored on the replacement will match the balance of your account at the time you reported your original card missing. The replacement will be sent to you by courier at no cost.
Q: WHAT HAPPENS IF I FIND A GIFT CARD THAT I REPORTED LOST OR STOLEN?
A: You can discard it. Once the balance has been frozen and transferred to a new Worldwide Four Seasons Gift Card, the old card has no value and cannot be accepted for payment at Four Seasons hotels or resorts.
Q: HOW CAN I CHECK MY GIFT CARD BALANCE?
A: Simply visit this website and click ‘CHECK BALANCE’ above. Enter your card number in the field provided and click the ‘GET BALANCE’ button.