Q: Can paper-based gift certificates still be used?
A: Yes, all paper-based Oceanstone Resort & Spa gift certificates still in circulation will be honoured.
Q: In what denominations are gift cards sold?
A: Denominations are available in $25 increments, or you can choose your own amount between $25 to $500 CAD.
Q: When will my credit card be charged?
A: When you order online, your credit card will be charged after you click "Submit Order" on the checkout window of your completed order form.
Q: Does the full value of the gift card have to be redeemed at once?
A: Gift cards are designed to carry a balance. Therefore, if a guest uses the gift card to pay for something of lesser value than is stored on the card, the amount of the purchase will be subtracted and the remaining balance will stay on the card for future use.
Q: Do gift cards have an expiry date?
A: Oceanstone Resort & Spa gift cards do not expire.
Q: Can gift cards be redeemed for cash?
A: Gift cards cannot be redeemed for cash.
Q: Are gift cards refundable?
A: No, all gift card sales are final