FAQ

zaluna^® Travel Gift Card Frequently Asked Questions

 

 

What is the zaluna Travel Gift Card?
The zaluna Travel Gift Card is a prepaid gift card purchasable online in CAD dollars. It is redeemable with a Travel Professional over the phone or in-agency on any travel product or service sold at participating Marlin Travel, Club Voyages, Transat Travel, Voyages Transat, or TravelPlus agencies across Canada (hereinafter referred to as “TDC Travel Agencies”).

 

Can I purchase zaluna Travel Gift Cards for my business?

Yes. Businesses can purchase physical or digital gift cards in bulk for corporate purposes. zaluna Travel Gift Cards are a great reward for employee incentives, years of service, retirement gifts or customer loyalty.

 

Do I need an account to purchase a zaluna Travel Gift Card?

Yes. Please register for a Corporate Account at www.zalunabusiness.ca  Once you are approved you will receive a temporary password by email and can then begin to purchase zaluna Travel Gift Cards for all your business needs.

 

What bulk purchasing options are available to businesses?

There are three options to choose from:

1.      Plastic Gift Cards

2.      E-Gift Cards Bulk Order: To deliver e-gift cards to one recipient within a single order, complete the “Value” and “Quantity” fields. After payment has been processed, the recipient will receive an email containing a CSV file with URL links to each of your e-gift cards.

3.      E-Gift Cards Bulk Send Out: To deliver e-gift cards to multiple recipients within a single order, complete the easy-to-use template and upload it. You can enter the e-gift card value, quantity, recipient information and a customized message.

 

What method of payment do you accept for corporate zaluna Travel Gift Card purchases?

We accept Visa, MasterCard or American Express or Electronic Funds Transfer (EFT). If you choose EFT as form of payment, instructions will be provided at check out. Gift Cards will not be shipped until payment has been received in full.

 

Do you offer discounts for business zaluna Travel Gift Card purchases?

No, we currently do not offer discounts for bulk corporate purchases.

 

What currencies can be loaded on the zaluna Travel Gift Card?
The zaluna Travel Gift Card can be purchased in CAD currency only.

 

Can I buy a zaluna Travel Gift Card outside of Canada?

No, you can only buy a zaluna Travel Gift Card if you reside in Canada.

 

What values is the zaluna Travel Gift Card available in?

zaluna Travel Gift Card denominations range from $25 to $2,000.

 

Are there any shipping and handling charges?
Yes, for plastic zaluna Travel Gift Card purchases shipping and handling charges will be provided at checkout and are dependent on the method of delivery selected.

 

Do you ship to PO Boxes?
Yes, the zaluna Travel Gift Card can be delivered to PO Boxes with Canada Post.

 

How long does a corporate order take to be processed and delivered?

Corporate orders will be processed as soon as payment has been received. If paying by credit card, orders are processed within 2 business days. If paying by EFT, it can take up to 3 business days for approval once payment has been sent and only then will your order be released for fulfillment. Shipping time will depend on shipping option chosen at time of order.

 

Will I receive an order confirmation?

Yes. Once your order is complete, you will receive an order confirmation. Once payment is complete, your order will be released for shipment. You will then receive a shipping confirmation via email.

 

I have chosen the wrong design for the zaluna Travel Gift Cards I purchased. May I change the design?
No, unfortunately it is not possible to change the chosen design after the purchase.

 

I have entered the wrong recipient’s name or email address on my bulk E-Gift Card order. Am I able to change this?

To modify the digital zaluna Travel Gift Card recipient email address, please contact tdcgiftcards@transat.com Changes to the message or recipient name cannot be modified. 

 

Where can the zaluna Travel Gift Card be redeemed?
The zaluna Travel Gift Card is redeemable with one of our experienced Travel Professionals over the phone or in-agency at any participating TDC Travel Agencies across Canada, on any travel product or service including flights, hotels, cruises, and more. The zaluna Travel Gift Card cannot be redeemed online.

 

How does someone use the zaluna Travel Gift Card?
At the time of payment, please present the zaluna Travel Gift Card to any designated Travel Professional at a participating TDC Travel Agency. Total charges are reduced from the amount available on the zaluna Travel Gift Card. zaluna Travel Gift Cards cannot be retroactively applied once a booking is complete.

 

Can the zaluna Travel Gift Card be redeemed on a travel product or service sold in another currency?
Yes. The zaluna Travel Gift Card is redeemable with a Travel Professional over the phone or in-agency on any travel product or service sold at participating TDC Travel Agencies. The redeemed amount will be converted into the booking currency.

 

Can a cardholder pay the difference if there is not enough value left on the zaluna Travel Gift Card?
Yes. If the total purchase cost exceeds the amount of the zaluna Travel Gift Card, the difference can be paid using other forms of payment, such as a credit card.

 

Are there any activation or redemption fees?

There are no fees on the activation or redemption of the zaluna Travel Gift Card. Other travel service fees however including fees for services rendered by a Travel Professional may apply. Please verify with one of our Travel Professionals.

 

How can a zaluna Travel Gift Card holder track their Gift Card balance?

To check the balance on a zaluna Travel Gift Card, please visit https://cws.givex.com/cws4.0/zaluna/check-balance/

 

Is the zaluna Travel Gift Card reloadable?
Yes, the zaluna Travel Gift Card is reloadable at www.zaluna.ca  

 

Is the zaluna Travel Gift Card transferable?
Yes. Once purchased, the physical zaluna Travel Gift Card can be given to and used by anyone. A digital zaluna Travel Gift Card can be regifted by simply forwarding the email to the new recipient or by printing the digital card for someone else. The Terms and Conditions of the zaluna Travel Gift Card will apply to the new gift card holder.

 

What if a zaluna Travel Gift Card is lost, stolen, or destroyed?
The zaluna Travel Gift Card carries no value until activated. zaluna Travel Gift Cards are not returnable, refundable, or redeemable for cash. zaluna Travel Gift Cards lost, stolen, damaged, destroyed, or used without authorization, will not be refunded, or replaced.

 

Do zaluna Travel Gift Cards expire?
No. zaluna Travel Gift Cards purchased by consumers or businesses do not expire.

 

Where can I find the Terms and Conditions for the zaluna Travel Gift Card?
The Terms and Conditions are located at https://cws.givex.com/cws4.0/zaluna/terms.html

 

Whom can I contact for zaluna Travel Gift Card Customer Service?
For support during the ordering process, with site or transaction errors please call 1-833-632-0867 available 24/7. For escalations, please email tdcgiftcards@transat.com available Monday to Friday from 9:00AM to 5:00PM EST, closed on Québec statutory holidays.

 

 

Updated September 26, 2023